Guide: Ticket panel

Create a support panel so members open private ticket channels with one click.

Time: about 15 minutes
Requires: Manage Server, ticket-capable staff roles

What you will build#

A message in #support with a button that opens a ticket channel for the member and your staff team.

Step 1 — Prepare Discord#

1. Create categories: Tickets (private) and optionally Archive.
2. Create staff roles (for example @Support) with view access to ticket channels.
3. Place AIO’s role above @Support and above any roles it must ping.

Step 2 — Enable tickets#

1. Open Dashboard → Servers → {Guild} → Tickets.
2. Turn tickets on.
3. Set default staff roles and ticket category to your Tickets category.
4. Save.

Feature reference: Tickets.

Step 3 — Create a panel#

1. In the same tab, add a panel (on Free, you get one active panel).
2. Name it (for example “General support”).
3. Choose the panel channel #support.
4. Customize the panel message and button label.
5. Save and let AIO post or sync the panel message.

Step 4 — Member flow#

Members click Open ticket (or your label):

1. AIO creates a private channel under your ticket category.
2. The member and staff roles can chat there.
3. Staff claim, resolve, and close from Discord or dashboard workflows.

Members can also use /tickets commands—see Commands.

Step 5 — Close and transcripts#

When staff close a ticket:

1. The channel locks and schedules cleanup.
2. A plain-text transcript is available on Free; Pro adds HTML transcripts.
3. Optional feedback prompts can ask for a 1–5 rating.

Step 6 — Announce the panel#

Link #support in Welcome text or pin a short explanation in your rules channel.

Limits and upgrades#

• Free: one panel, one open ticket per member at a time.
• Need more panels or concurrent tickets? Compare Pricing and join the Pro waitlist on Dashboard → Billing when ready.

Related#

• Guide: Welcome + auto roles
• Logging for staff audit
• Tickets